TTS QA Module As part of our continuing improvement efforts both with our internal processes and ultimately, with the services and products that we provide to our customers, TTS has developed a formal Agent QA ( Quality Assurance ) process, application and program. With our production-developed QA tools, procedures and systems, TTS continues to grow and nurture the highest level Agent talent for our many service and program offerings. As with our other TTS-developed call center, sales and email technologies, this application is now available to our clients in turnkey, customized and web-deployed versions. For a full breakdown of our internal methodology, please click over to Process. © 2006 - 2008 Tactical TeleSolutions Inc. All rights reserved.