TTS Email Response Manager Not only does TTS offer email management applications that rival some very expensive systems on the market- TTS has the agents and intelligent applications to answer those inbound emails! This is the story of our email response management applications: In 1999, TTS was faced with the challenge of answering a large volume of inbound customer service emails for a client that was offering free ISP services. National media exposure drove a huge number of inbound tech support questions, via phone and email to TTS agents, and our IS department was quick to develop a custom application that "intelligently" manages large amounts of customer e-mail. Inbound emails are categorized via deep key word and phrase searches. Within these subgroups, TTS agents are provided with pre-populated replies to the most commonly asked questions ( a massive time saver ) and agents can create customized outbound e-mail based on customer feedback. TTS has used the application to successfully manage huge spikes of inbound email in record time, leading to more satisfied customers and less duplicate inbound inquiries thereby reducing costly call volume. TTS clients have found the application to be comparable to systems like Kana, eGain, and Mustang. The application allows customized reports to analyze trends and data. It is a management tool, a marketing analysis tool, and a rapid-response customer service necessity. TTS is now making the email management software available to clients on an outsourced basis, including implementation, maintenance, and technical support services. It is more about the process than the product! Please contact TTS to set up a site visit for an in-depth demonstration of the email solution at work! © 2006 - 2008 Tactical TeleSolutions Inc. All rights reserved.