Training

• 
 TTS trains our internal program Agent team to familiarize them with the client strategy, business specifics and goals.
 
• 
 TTS encourages client involvement in caller training. Training and QA coaching continue throughout the duration of the client program.
 
• 
 Agents are rigorously tested on the specifics of each campaign before they make their
first call.

Our training agenda includes:

  • Discussion of program objectives.
  • Client objectives
  • Company background
  • Specialized call performance objectives
  • Detailed explanation / demonstration of client product, services or event
  • Role playing of the script
  • Review of preliminary test calls
  • Script, database and navigation components



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